Effective Date: 27 August 2025

Business Name: Rahal Al Qaysar Travel (LLC)

DTCM License: 1365727

Contact Details:

Phone: +971 585189780

Email: info@rahalalqaysartravel.ae

Website: https://rahalalqaysartravel.ae

1. Introduction

These Terms govern your use of services provided by Rahal Al Qaysar Travel (LLC) (“we, ” “our, ”

“us”). By booking with us, you accept these Terms. Please read them carefully.

2. Services Provided

We facilitate travel-related services, including but not limited to:

Flights, accommodation, tour packages, visa assistance, car hire, and travel insurance

(optional).

We act as an agent for third-party suppliers. Your booking is subject to both our Terms and

those of service providers, which may include additional fees or liability limitations.

3. Booking & Payment

A deposit or full payment may be required to confirm your booking.

Until payment is confirmed, pricing and availability are subject to change.

We accept bank transfers, credit cards, and approved digital payment methods.

Full payment must be received by the date specified. Late payments may lead to booking

cancellation.

4. Changes, Cancellations & Refunds

All modifications or cancellations must be submitted in writing as early as possible.

Fees may apply from both RahalAlQaysar Travel and third-party suppliers.

Refunds are processed according to supplier policies and in line with UAE Consumer

Protection Law (Federal Decree‑Law No.5 of 2023 and Executive Regulation Cabinet

Resolution No.66 of 2023).

Under recent provisions, suppliers must provide spare parts or suitable alternatives within

a specified timeframe (typically 7–30 days), with consumer rights protected in cases of

non-compliance.

5. Liability

We serve solely as an agent and do not provide transportation, accommodation, or other

services directly.

We are not liable for delays, cancellations, injuries, losses, or damages resulting from third

party suppliers.

We accept liability for death or personal injury caused by our negligence, to the extent

required by law.

All other liabilities are excluded to the maximum extent permitted under UAE law.

6. Passports, Visas & Travel Requirements

You are responsible for securing valid passports, visas, permits, and other necessary

documentation.

We are not liable for losses or costs resulting from your failure to meet these

requirements.

7. Privacy

Personal information collected is handled in accordance with applicable UAE data

protection principles. It will be used solely for fulfilling your travel arrangements and in

line with UAE Consumer Protection Law obligations.

8. Consumer Rights

Your rights are protected under UAE Consumer Protection Law (Federal Decree‑Law No.5

of 2023 and Cabinet Resolution No.66 of 2023).

Our Terms do not limit your statutory rights. If you experience a major service failure or

quality issue, you may be entitled to compensation or a refund.

To file complaints, contact us first.

9. External Dispute Resolution & Governing Law

These Terms are governed by the laws of the United Arab Emirates.

Disputes will fall under the exclusive jurisdiction of Dubai courts.

For unresolved consumer complaints, you may escalate to the Dubai Department of

Economy and Tourism (DET) via the Dubai Consumer app, Smart Protection, or their

hotline.

10. Licensing Requirements

RahalAlQaysar Travel is fully licensed under Dubai’s Department of Tourism & Commerce

Marketing (DTCM), as required under Regulation No. 6 of 2006 mandating licensed travel

agencies.

We comply with requirements concerning office space, managerial staffing, and service

standards.

11. Changes to These Terms

We may modify these Terms periodically to reflect legal updates or operational changes.

Updated versions will be published on our website and apply from the date stated.

Final Notes

Thank you for choosing RahalAlQaysar Travel (LLC). We commit to transparent, compliant

service that safeguards your rights and keeps your travel seamless.